Here are solutions to some common problems with
installing updates. You might be able to solve some problems by running a
troubleshooter that will automatically fix some common issues with Windows Update.
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Open the Windows Update troubleshooter by swiping in from the right edge of the screen, tapping Search
(or if you're using a mouse, pointing to the upper-right corner of the
screen, moving the mouse pointer down, and then clicking Search), entering Troubleshooting in the search box, tapping or clicking Settings, and then tapping or clicking Troubleshooting. Under System and Security, tap or click Fix problems with Windows Update.
Did you try to install the update again manually?
There are some errors that are just a matter of bad timing, and they
can be caused by busy websites or Internet connections, or a number of
other factors. Sometimes you can fix these problems just by trying to
install the updates again. For more info about solving connection
problems, see How to solve connection problems with Windows Update.
Tip
You
can also check for updates in PC settings. Open PC settings by swiping
in from the right edge of the screen (if you're using a mouse, pointing
to the upper-right corner of the screen and moving the mouse pointer
down), tapping or clicking Settings, and then tapping or clicking Change PC settings. Under PC settings, tap or click Windows Update, and then tap or click Check for updates.
Did you accept the Microsoft Software License Terms? If not, install the update again and review and accept the license terms.
Is there enough free space on your PC?
If you need more free space on your hard drive, you might need to
uninstall apps, delete your temporary Internet files, delete files that
you don't use, or empty the Recycle Bin, and then try again to install
updates. To check the amount of space available on your hard drive and
see what can be freed up, you can use the Disk Cleanup tool that's
included in Windows.
Open Disk Cleanup by swiping in from the right edge of the screen, tapping Search
(or if you're using a mouse, pointing to the upper-right corner of the
screen, moving the mouse pointer down, and then clicking Search), entering Disk Cleanup in the search box, tapping or clicking Settings, and then tapping or clicking Free up disk space by deleting unnecessary files.
Did you cancel the installation process or disconnect from the Internet? If you did, just check for updates again when you're back online, and install any updates that were canceled or interrupted.
Were you installing a driver update?
Driver updates for devices, such as video cards, can occasionally cause
errors because the files being installed are damaged or aren't the
right files for your
Windows operating system.
Windows Update should provide you with the most up-to-date drivers for your
Windows operating system. However, if you have a problem installing device drivers from
Windows Update, contact the manufacturer of the device.
Windows Update keeps an update history so that you can check which updates were installed and when.
To view your update history
Open Windows Update in Control Panel by swiping in from the right edge of the screen, tapping Search
(or, if you're using a mouse, pointing to the upper-right corner of the
screen, moving the mouse pointer down, and then clicking Search), entering Windows Update in the search box, tapping or clicking Settings, and then tapping or clicking Install optional updates.
In the left pane, tap or click View update history.
You can hide the update, and then Windows Update won't offer it to you again unless you choose to restore it.
To hide an update
Open Windows Update in Control Panel by swiping in from the right edge of the screen, tapping Search
(or, if you're using a mouse, pointing to the upper-right corner of the
screen, moving the mouse pointer down, and then clicking Search), entering Windows Update in the search box, tapping or clicking Settings, and then tapping or clicking Install optional updates.
Do one of the following:
If you have any important updates, click the link that tells you important updates are available.
If you have any optional updates, click the link that tells you optional updates are available.
Select any update that you want to hide, press and hold or right-click it, tap or click Hide update, and then tap or click OK.
You need to restore the update to the list, and then install it.
To restore an update
Open Windows Update in Control Panel by swiping in from the right edge of the screen, tapping Search
(or, if you're using a mouse, pointing to the upper-right corner of the
screen, moving the mouse pointer down, and then clicking Search), entering Windows Update in the search box, tapping or clicking Settings, and then tapping or clicking Install optional updates.
In the left pane, tap or click Restore hidden updates.
Select the update that you want to install, and then tap or click Restore.
Windows
will automatically check for updates, and then prompt you to install
the update that you restored, as well as any new updates that might be
available.
This happens when a more recent update addresses the same thing as the update that you tried to restore. Windows Update only offers you the more recent update.
When you start your PC after missing a scheduled update, Windows
will check for updates. You can install them immediately or postpone
them. If your PC is on during the next scheduled update, the updates
will be installed then. You can also install any available updates when
you shut down your PC.
Some updates apply to files or services that Windows is using, so these updates can't be installed while Windows is running. You should save your work, close any open apps, and then restart your PC to finish the update process.
If
your PC stops responding while it’s checking for updates, or while it’s
installing updates, here are some steps you can try to fix the problem
If your PC stops responding while checking for updates
Try checking for the updates again.
If step 1 doesn’t work, try running the Windows Update troubleshooter at the top of this page.
If you continue to experience problems, you can try to search the forums or ask a question on the
Microsoft Community website.
If your PC stops responding while installing updates after restarting
Use System Restore to restore your PC to an earlier point in time. To do this, follow these steps:
Turn your PC off by pressing the power button, and then turn your PC back on my pressing the button again.
Wait for the Automatic Repair screen to appear.
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