Symptoms
After
you install Windows XP Service Pack 2 (SP2), you receive one of the
following error messages when you try to connect to the Internet:
- Error 678 "The remote computer did not respond"
- Error 769 "The specified destination is not reachable"
Cause
Generally, you may get these mistake information when one of the following circumstances is true:- A network wire is turned off.
- The device has been impaired.
- The device motorists are damaged.
- Malware is running on the computer and is disrupting the relationship.
- Winsock has to be fixed.
- Third-party firewall program program is preventing the relationship.
Resolution
To repair this issue, adopt these measures.Step 1: Create sure that the system wire is connected
Make sure that the system wire is linked with the pc and to the device. If your pc joins to a hub or to a wireless router, ensure that that the wire that joins the hub or the wireless router to the device is linked.
Step 2: Create sure that the system adaptor is enabled
Just click Start, click Run, type ncpa.cpl, and then click OK.
Right-click the Local Area Connection symbol. Just click Enable if the option is available.
Step 3: Reset the modem
- Detach the wire that goes from the pc to the product.
- Convert off the product. If the product does not have a on / off switch, disconnect the energy source from the product.
- Wait two minutes.
- Convert on the product, and then connect the wire that goes from the pc to the product.
Step 4: Remove and then re-install the product and the drivers by using System Manager
Before you adopt these measures, you may have to download the newest car owner for your system adaptor from the components manufacturer.
- Just click Start, click Run, type sysdm.cpl, and then click OK.
- Simply select the Hardware tab, click System Administrator, and then locate Network Plugs.
- Expand Network Plugs, and then right-click the symbol for your system adaptor.
- Just click Remove, and then click OK.
- In the discussion box that encourages you to remove the files that are associated with this revolutionary product, click Yes.
- Reboot the pc. Or, click Action, and then click Scan for components changes.
- If Windows finds the product but does not recognize it, you must install the newest car owner for your system adaptor.
- If you have a Realtek 8139 system adaptor, upgrading the car owner seems to resolve this issue. For more details, visit the Realtek website.
- Microsoft provides third-party get in touch with details to help you find tech support team. This get in touch with details may change without notice. Microsof company does not guarantee the accuracy of this third-party get in touch with details.
- Just click Start, click Run, type ncpa.cpl, and then click OK.
- Just click Make a new relationship under Network Projects. Just click Next when the expert begins.
- Just click Get connected to the Online, and then click Next.
- Just click Set up my relationship personally, and then click Next.
- Choose Link using a high speed internet relationship that needs a user name and security password, and then click Next.
- Follow the staying steps. Use the relationship information from your Isp (ISP) to complete the expert.
Step 6: Fix Winsock and TCP/IP
- Just click Start, click Run, type netsh winsock totally reset, and then media Get into.
- When the Control Immediate screen quick flashes, reboot the computer.
Step 7: Momentarily eliminate third-party firewalls
Some third-party firewall system program such as ZoneAlarm and Norton Personal Firewall may cause Internet connection problems on computer systems that are operating Windows XP SP2. You may have to temporarily eliminate these applications to analyze the computer. Limiting these applications may not be adequate for examining. Make sure that you have the CD or the set up information so that you can re-install the applications later. If these applications are resulting in the issue, you may have to get in touch with the system source if you need help with the configurations for that system.
Note You may want to confirm that the Windows XP firewall system is allowed before you eliminate the third-party firewall system program.
Step 8: Scan for and remove spyware and adware
We recommend that you install Windows Defender. To obtain
Windows Defender or to obtain additional information about tools
that you can use to remove unwanted software from your computer, visit the Microsoft Safety and Security website.
Step 9: Clear the temporary Internet files
- Start Microsoft Internet Explorer.
- Click Tools, and then click Internet Options.
- On the General tab, click Delete Files.
- Click OK in the Delete Files dialog box, and then click OK.
Additional steps
If the problem continues after you follow the steps in this article, try the following procedures. These procedures may help you determine the cause of the problem, or they may resolve the problem.Repair the network connection
- Click Start, click Run, type ncpa.cpl, and then click OK.
- Right-click the icon for your connection, and then click Repair.
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A description of the Repair option on a local area network or high-speed Internet connection
Renew the IP address
- Click Start, click Run, type command, and then click OK.
- Type ipconfig /renew at the command
prompt, and then press ENTER.
Information that is related to the new IP address appears in the Command Prompt window. - Close the Command Prompt window.
- Turn off the computer.
- Wait 10 seconds.
- Start the computer, and then immediately press F8.Note If you receive a keyboard error, press F1. Then, continue to press F8 one time per second.
- In the list, select Safe Mode with Networking.
- Press Enter.Note Your computer may take a longer than usual to start.
- Click OK in the dialog box that indicates that Windows is operating in Safe Mode.
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